When I got my awesome bong the bowl in the picture wasn't the bowl I got. I e- mailed the issue,and the ****** I ordered was right by what the size said. The vendor had sent other bowl instead. I sent a picture of the bowl, and the wrong ******, and the response was same day. They sent the right pieces next day, great customer care. Since then I've ordered a few more things, and it went perfect. I have recommended several of my friends to this sight.